Delete Your Account

1. Delete your account yourself (under a minute)

Deleting your account yourself is the quickest way — it takes under a minute and happens straight away. Whether you use the iOS app, the Android app, or the web app, the steps are the same. First, open Ethos and sign in:

• iOS or Android app — open the Ethos app on your phone. Uninstalled it? Reinstall it free from the App Store or Google Play and sign back in.
• Web app — go to app.ethosapp.co in any browser, on your phone or computer.

If you’re signed out, sign in with the one-time code sent to your email address. Then follow the same steps everywhere:

1. Go to the Profile tab and tap the Settings (gear) icon at the top of the screen.
2. Tap Account Settings.
3. Tap Delete account.
4. Read the confirmation notice explaining that deletion is permanent, then tap Continue.
5. Select a reason for leaving (and add any optional feedback), then tap Delete Permanently.

Your account and personal data are then deleted as described below. This action is permanent and cannot be undone — there is no recovery or reactivation period.

If you only want to take a break, you can instead use Pause account on the same Account Settings screen, which hides your profile without deleting anything.

2. Deleting by email

If you’ve lost access to the email address on your account and can’t sign in on the app or at app.ethosapp.co, you can also request deletion by email:

We’ll confirm the request comes from the account owner before we proceed — this protects you from someone else deleting your account. If we cannot verify your identity, we may ask for additional confirmation to keep your account secure. Once verified, your account is deleted on the same basis as a self-serve deletion. We action verified email requests within 30 days.

3. What gets deleted

When your account is deleted, we permanently remove your personal data from Ethos, including:

• Your profile and all personal information — name, date of birth, gender, city, bio, and other profile details.
• Your profile photos.
• Your compatibility quiz answers, submissions, and computed compatibility scores.
• Your partner preferences and discovery settings.
• Your matches, date invites, and date plans.
• Your messages and conversations.
• Referral codes and referral claims linked to your account.
• Founding-member, city-waitlist, and launch-readiness records linked to your account.
• Your in-app subscription record and your login / authentication credentials.

Note on app-store subscriptions: if you have a paid subscription, deleting your Ethos account does not automatically cancel billing with Apple or Google. Cancel the subscription separately in your Apple Account → Subscriptions or Google Play → Subscriptions settings to stop future charges.

4. What we retain, and why

We delete or anonymise your personal information after deletion. A limited set of records is retained only where we have a legal obligation or a legitimate, narrowly-scoped need:

• Transaction and billing records — retained for up to seven years to comply with applicable tax, accounting, and audit laws. Payments are processed by Apple and Google; their own purchase records are governed by their policies.
• De-identified analytics — we keep aggregated, de-identified information about how matches and dates performed (for example, broad demographic and outcome statistics). This data contains no name, email, photo, or free-text and cannot be linked back to you; it may be kept indefinitely for research and product improvement.
• A record of the deletion — the date your account was deleted and the reason or feedback you optionally provide, used to understand why members leave and to improve Ethos.
• Safety, fraud, and legal-hold records — where required to comply with the law or to protect our community, we preserve specific records, including: information needed to respond to a law-enforcement request or a child-safety (CSAE/CSAM) investigation, and records of serious policy violations needed to enforce bans and prevent a banned user from re-registering. These records are kept only for as long as the relevant legal obligation or safety purpose requires.

For full detail on how we handle personal data, see our Privacy Policy.

5. How long deletion takes

When you confirm deletion yourself — in the app or at app.ethosapp.co — your profile and personal data are removed from the live service immediately: your profile stops appearing to other members and you can no longer be contacted on Ethos.

Deletion is then completed across all of our systems, including backups, within 30 days. For requests made by email, the 30-day period begins once we have verified that you are the account owner.

Records covered by the legal, safety, and accounting exceptions in section 4 are retained only for their required retention periods, after which they are deleted or anonymised.

6. Questions

If you have any questions about deleting your account, or about how Ethos handles your data, contact Ethos Labs Pty Ltd at support@ethosapp.co. We aim to respond to all enquiries within 30 days.